Refund policy

Right of Withdrawal, Returns, and Refund Policy

1. Statutory Right of Withdrawal (14-Day Cooling-Off Period)

If you are located within the European Union, you have a statutory right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period will expire 14 days from the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods. [1, 2]


2. How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision via an unambiguous statement. We provide a quick, secure, and passwordless electronic portal on our website to do this instantly without needing to remember an account password:
  1. Click on the profile icon in the top right corner of our website.
  2. Enter your email address. A notification will be sent to your inbox containing a secure verification code.
  3. Paste that verification code into the website to log in to your account.
  4. Once inside your account, select the specific order you want to cancel or return.
  5. Choose the specific items within that order and click "Request return".
Alternative Methods: If you prefer not to use our online portal, you can also exercise your right by emailing us directly at help@deelsighthoundrescue.ie or by mailing a clear written statement to our physical address. To meet the deadline, it is sufficient to submit your request or send your communication before the 14-day period has expired.

3. Effects of Withdrawal and Refund Timeframes

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of standard delivery (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us).
We will process your refund without undue delay, and no later than 14 days from the day on which we are informed of your decision to withdraw. However, we may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction. Once approved, the funds typically reflect on your payment method within 10 business days, depending on your bank or credit card issuer. If more than 15 business days have passed since approval, please contact us at help@deelsighthoundrescue.ie.

4. Conditions for Returns and Shipping Cost Responsibility

Unless we have explicitly agreed to provide a free prepaid return shipping label, you will have to bear the direct cost of returning the goods.
To receive a full refund, items must be sent back to the following address:
DEEL SIGHTHHOUND RESCUE
RICHARD WOLFE & ASSOCIATES
8A MARKET YARD
NEWCASTLE WEST
CO LIMERICK
IRELAND

You are liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics, and functioning. For a seamless return process, items should ideally be sent back unworn or unused, with original tags intact, and in their original packaging.

5. Exceptions / Non-Returnable Items

Under EU consumer law, the right of withdrawal does not apply to the following types of items: [1, 2]
  • Perishable goods (such as food, treats, flowers, or plants).
  • Custom products (such as special orders, custom-made dog gear, or personalized items).
  • Personal care items with broken hygiene seals (such as certain beauty or grooming products).
  • Hazardous materials, flammable liquids, or gases.
  • Gift Cards are explicitly non-refundable. [1, 2]
Sale items are fully subject to the standard 14-day statutory right of withdrawal if purchased online. [1]

6. Damages, Defective Items, and Exchanges

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at help@deelsighthoundrescue.ie so that we can evaluate the issue and make it right.
Exchanges: The fastest way to ensure you get what you want is to return the item you have using the withdrawal process above, and once the return is accepted, make a separate purchase for the new item.